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Safe service during Coronavirus

Call us today 03 9822 9539

To our valued customers, we’re grateful to be able to continue to serve you during this time at both Roof Carrier Systems and Snow Tyres. The situation is evolving daily, as are we, implementing new procedures so that we can provide the same excellent level of service.

We’re OPEN

Our Camberwell store is OPEN. We value the safety of our customers and employees, and we’re also committed to doing our part in helping stop the spread of COVID-19.

Here’s what it means for you:

  • we can provide the same great advice over phone or email and we’re able to discuss and demonstrate products in our outdoor fitting area, from a safe distance
  • we have hand sanitiser to be used by all customers entering the showroom
  • all staff are wearing masks, as per the Victorian government requirements. We ask that you wear yours too
  • if you park at the rear of the store, please either phone us or ring the doorbell at the back door and we will come out to help from a safe distance
  • please observe the social distance measures recommended by the WHO and Australian government
  • if you are displaying any symptoms, please do not come into the store, we can help over the phone or by email

In addition to this, our staff are continually cleaning surfaces and product while maintaining the highest level of personal hygiene.

Call or click and collect

For more than 35 years, we’ve provided exceptional service, and Coronavirus does not change this. We can deliver the same trusted advice for your vehicle via phone or email.

Contactless transactions means:

  • You can call ahead to get the advice you need and we can arrange your order completely over the phone or email
  • You may stay in your vehicle during the fitting or go for a walk away from the premises
  • We can process the payment from the comfort of your car.

If you have any questions at all, please let us know via email or calling on 03 9822 9539. We’re doing our best to be as flexible as possible in the service that we offer, and are happy to assist where ever we can.

As a family-run small business, we appreciate your support and understanding during this time and we look forward to assisting you.

Posted on: March 16, 2020   Category: ,

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