Last updated: 16th December 2025
Roof Carrier Systems (“RCS”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What personal information we collect
We may collect personal information including, but not limited to:
- Name
- Email address
- Phone number
- Billing and shipping address
- Vehicle details (make, model, year)
- Order and purchase history
- Payment details (processed securely via third-party payment providers – we do not store full card details)
- IP address, browser type, and device information
- Website usage data (via cookies and analytics tools)
2. How we collect personal information
We collect personal information when you:
- Make a purchase or enquiry on our website
- Contact us via phone, email, text or contact forms
- Subscribe to newsletters or marketing communications
- Book a fitting or service
- Interact with our website, social media or online advertising
Some information is collected automatically through cookies and similar technologies.
3. Why we collect your information
We collect and use personal information to:
- Process and fulfil orders
- Arrange deliveries and fittings
- Communicate with you about orders, services, or enquiries
- Provide customer support and warranty services
- Improve our website, products, and services
- Send marketing communications (where consent is provided)
- Meet legal and regulatory obligations
4. Disclosure of personal information
We may disclose personal information to:
- Payment processors (e.g. Stripe)
- Shipping and logistics providers
- Installation partners and suppliers (where required)
- IT service providers and website hosting services
- Marketing and analytics platforms (e.g. Google Analytics, Meta)
- Government or regulatory authorities where required by law
We do not sell or rent your personal information to third parties.
5. Overseas disclosure
Some third-party service providers we use may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.
6. Cookies & analytics
Our website uses cookies and similar technologies to:
- Enable core website functionality
- Improve user experience
- Analyse website traffic and performance
- Assist with marketing and advertising efforts
You can manage or disable cookies through your browser settings, however this may affect website functionality.
7. Direct marketing
We may send you marketing communications about products, promotions, or services that may be of interest to you. You can opt out at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
We will always respect your marketing preferences.
8. Storage & security of personal information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure servers, encryption, and access controls.
We retain personal information only for as long as necessary for business or legal purposes.
9. Accessing & correcting your information
You may request access to, or correction of, your personal information by contacting us using the details below. We will respond within a reasonable timeframe.
10. Complaints
If you believe we have breached your privacy rights, please contact us and we will investigate and respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately.
12. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
Roof Carrier Systems
469 Burke Road, Camberwell VIC
Email: please use our contact form
Phone: 03 9822 9539
Website: roofcarriersystems.com.au
