Shipping and
Returns

We want to help you hit the road as quickly and safely as possible. Below you’ll find everything you need to know about receiving your products and what happens if things don’t quite go to plan.

At the end of the day, we’re a family-owned business built on relationships and returning customers. Should you not be completely satisfied with your purchase, we’re committed to working with you to arrange a suitable solution.

Shipping & Delivery

Currently, we don’t offer shipping & delivery directly through the website. We offer Click & Collect and Click & Fit only.

However, depending where you live, delivery may still be available. Please call, text or use the online form to find out about price, availability and timing.

1. Click & Collect

Orders are typically available for collection within one hour of the order being placed (during business hours).

Orders placed outside business hours will be ready for collection within three hours on the next business day.

If you need to pick up your order sooner, please call, text or use the online form to contact us and we’ll try our best to accomodate your request.

3. Click & Fit

For Click and Fit, after your order is placed, we’ll contact you promptly to book a fitting time that works for you. If you need something fitted by a particular date, please call, text or use the online form to contact us and we’ll ensure this is possible before you complete your purchase.

Returns & Exchanges

1. Change of Mind Policy

We understand that sometimes plans change. We accept returns for a refund or exchange within 30 days of you receiving your order, provided the items are in original condition.

To qualify for a return:

• Condition: The product must be completely unused, never installed, and in its original, brand-new state.
• Packaging: All original boxes, internal packaging, hardware, and instruction manuals must be included and undamaged.
• Documentation: You must provide a valid proof of purchase, such as your tax invoice or order confirmation.

Important Considerations:

• Special Orders & Clearance: Items marked as “Clearance” or products specifically ordered in for your vehicle may be subject to a restocking fee if a return is authorised.
• Compliance: If a returned item does not meet the criteria above (e.g., shows signs of fitment or missing parts), we reserve the right to decline the return or apply a restocking fee to cover the loss in value.

See below for further information regarding exclusions and processes.

2. How to Initiate a Return or Exchange

Please call, text or use the online form to contact us with your proof of purchase and reason for return.

We’ll work with you to determine a suitable solution.

Products can then be returned by visiting us in store at 469 Burke Road, Camberwell 3124, VIC.

Important information

For clarity, we’ve outlined some additional information regarding returns, refunds and exchanges.

1. Damaged, Faulty or Incorrect Products

If your order is damaged, carries a manufacturing fault, or isn’t what you ordered, please notify us within 7 days of receipt.

• Our Commitment: Once verified, we will facilitate a repair, replacement, or full refund at no cost to you, strictly adhering to your rights under Australian Consumer Law.
• Process: We may request digital photos or a brief description of the issue to help us resolve the claim quickly with our suppliers.

2. Deposit Policy

For specials orders or custom items, we reserve the right to request a full deposit prior to ordering.

3. Refunds & Processing

• Method: All refunds are issued via the original payment method used for the purchase.
• Timeline: We process approved refunds within 2 business days of receiving the returned goods. Please allow 5–10 business days for the funds to clear into your account, depending on your financial institution.
• Deposit Refunds: Deposits are fully refundable if the order is cancelled prior to dispatch, provided the item is not a “Special Order” or custom-made product.

4. Exclusions & Limitations

We cannot accept returns or exchanges for:

• Snow Chains: Due to safety and seasonal nature, these are final sale (unless faulty).
• Custom/Special Orders: Items ordered specifically for your vehicle that are not part of our core range.
• Clearance Items: Sold as-is.
• Incomplete Returns: Products missing original packaging, manuals, or accessories, or items showing signs of misuse/incorrect installation.

5. Restocking Fees

To cover the cost of inspection and data processing, a 20% restocking fee may apply to:

• Change-of-mind returns.
• Items that have been opened, partially installed, or require professional repackaging.
• No fee applies to items that are faulty or incorrectly supplied by us.